Direct Headsets Established 2013

Direct Headsets is a trading name of Telecom Repair Services Limited, and was established in 2013. It was established to focus solely on refurbished equipment from EPOS | Sennhesier, JABRA GN, HP Poly and JPL Telecom.

Telecom Repair Services Limited was established in 2013. We specialize in repairs and refurbishing of wired, wireless, USB and Bluetooth Headsets, conference phones and new sales.

Our staff come from various roles in the Telecoms, Communications and I.T. Sector and are fully qualified in their relevant fields. We have over 25 years experience in Telecom repairs. All repairs and refurbishing is carried out at our headquarters at National Trading Estate in Hazel Grove.

Since 2013, we have established a trusted reputation for quality workmanship and reliability, we supply a wide array of headsets and conference phones to the following sectors: Emergency Services, Financial Sector, Regional Councils, Telecoms, I.T. and hundreds of Call Centres across the UK.


Picture of WEEE Directive
WEEE Regulations

WEEE Directive

The Waste Electrical and Electronic Equipment Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste equipment. It also means suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. Many electrical items that we throw away can be repaired or recycled. Recycling helps save natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

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Sell Old Equipment

Buy Back Scheme

Direct Headsets offers a full buyback service across a wide range of products for people who might be looking to change or upgrade their existing headsets, system handsets or conference phone equipment. If you have telecoms equipment that you no longer use, or that are simply taking up additional space around the office then don’t just throw them in the bin. Our buyback scheme will offer you cash for any unwanted headsets, system handsets or conference phones that you have allowing you to make money on items that you would otherwise just throw out.

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Going Green

Carbon Footprint

Going Green and reducing our Carbon Footprint is just as important to us as the services we provide. Since 2017, we have been a totally paperless office. We also switched to using recycled and sustainable packaging for all our orders. Our lighting systems were replaced in 2019 to modern energy saving LEDs with motion sensors to reduce the amount of electricity being used. Our website was also switched to a hosting company who use renewable energy. In the future we will be switching to solar panels to supply electric to our entire building,